Support

Support

Help and contact details for the Runju Miaotu app and other Jiarong Tech products

Contact us

Email is the fastest route. Please include your app version (Me → About), your phone model and OS version, and a screenshot of the problem. We reply within one business day.

Support email
support@jaronova.com.cn
Phone
+86 150-1886-6296
Hours
Mon–Fri 9:00–18:00 UTC+8 (excluding public holidays)

Frequently asked questions

How do I delete my account?

Open the app and go to Me → Settings → Delete account, then confirm. Your account and related data are permanently deleted within 15 business days and cannot be recovered. If you can't do this in the app, email our support address from the phone number or email you registered with and we'll process it for you.

Where are generated images saved?

Tap Save on the result screen and the image goes to your system photo library (Photos on iOS; Gallery / Pictures on Android). You'll be asked for photo-library (storage) permission the first time.

Generation is slow or fails — what should I do?

AI generation usually takes 10–60 seconds; please keep a stable connection. If nothing comes back after a long wait, check your network and try again. If it keeps failing, email us the time of the task and a screenshot and we'll check the server logs.

Are my uploaded images kept or used for anything else?

No. Uploaded images are used only to complete your task, are deleted from our servers after at most 7 days, and are never used for model training or advertising. See the Privacy Policy.

Can I use the generated images in my store?

Yes. As long as you follow the Terms of Service, results can be used for your own commercial purposes. Make sure you have the rights to the material you upload (product photos, logos, etc.).

How do I request a refund?

For purchases made through the App Store, request a refund at reportaproblem.apple.com; Apple handles those. For purchases through other channels, email us your order number and reason and we'll handle it under the Terms of Service.

Forgot my password / not receiving the verification code?

Tap "Forgot password" on the sign-in screen and follow the steps. If the code doesn't arrive, check your spam folder or SMS filter; you can resend after one minute. Contact support if it still doesn't work.

Feedback

If you have a feature suggestion, just email us with "Suggestion" in the subject line. We read every one.